Paramount+ needs a major attitude adjustment

In the course of researching Star Trek: Prodigy for my review of the first part of Season 1, I learned something very odd. The first half of the season was itself cleaved in two, with a few episodes being broadcast, followed by a month-long break, before a second batch were broadcast leading up to the mid-season finale. This appalling scheduling – and on a streaming platform, no less – already made no sense and arguably damaged Prodigy, making it harder for the series to gain traction and retain viewers, and that’s something I addressed in my review. But one thing that’s even worse is that for Paramount+ subscribers outside of the United States – such as in Australia – the second batch of episodes weren’t broadcast at all.

When ViacomCBS announced its intention to take Discovery Season 4 away from fans, the same thing happened. Although Paramount+ existed in Latin America, Australia, and Scandinavia, those regions weren’t going to get Discovery Season 4 at the same time as the American version of Paramount+, effectively meaning that Trekkies in those regions had paid for nothing.

A rather barebones, unapologetic Twitter post from Paramount+ Australia.

We’ve talked on several occasions about ViacomCBS prioritising American Trekkies and viewers over those of us in the rest of the world, but I had hoped that the rollout of Paramount+ internationally would finally bring an end to this disgusting, outdated attitude. Although the pace of the streaming service’s rollout would make a snail covered in molasses riding a sloth up a glacier look fast by comparison, I’m still halfway hopeful that it’ll arrive here in the UK before the end of 2022 – and if I dare to dream, I’d hope that Paramount+ will be available worldwide… one day.

But even if ViacomCBS magically finds competent leadership in the months ahead, meaning Paramount+ will indeed be available here in the UK in time for, say, the debut of Strange New Worlds, it now seems as though the corporation can’t offer fans a guarantee that subscribing to Paramount+ will actually mean we’ll be able to watch any new Star Trek. So… what’s the point of Paramount+, then, and why should I bother subscribing at all?

Hey Paramount+, I fixed your slogan.

A couple of weeks ago, I wrote that there are some big questions that ViacomCBS and the team behind Paramount+ need to answer as soon as possible regarding the availability of upcoming Star Trek productions. But we can add into the mix the very real and very serious question of whether any non-American Paramount+ subscribers will be able to watch any new or upcoming Star Trek shows at the same time as viewers in the United States. And then we’ll have to decide for ourselves whether we can trust the answer given the corporation’s poor track record going back several years at least.

Last year, when Paramount+ debuted in the United States and began its painfully slow international rollout, I was optimistic and even dare I say looking forward to the streaming platform’s arrival here in the UK. Being able to subscribe to Star Trek’s home, its native platform, felt like a good opportunity, and as I’ve said on several occasions: I want to offer ViacomCBS and the Star Trek franchise my support and financial backing in whatever way I can.

ViacomCBS is the corporation in charge of Paramount+.

But now, having seen just how poorly ViacomCBS has been treating Paramount+ subscribers outside of the United States, the idea of signing up for Paramount+ when it eventually arrives in the UK is getting harder and harder to justify. That’s before we get into the technical issues that plague the platform: in just the last couple of weeks there was an episode of Prodigy that wasn’t available, error messages about servers being “too busy” that seem to be trying to force subscribers to pay for even more expensive packages, and myriad other glitches and screw-ups that leave Paramount+ in the United States feeling like a poor quality product.

Given that viewers in the United States are ViacomCBS’ priority – which they clearly and demonstrably have been thus far – that hardly leaves me feeling optimistic about the kind of service I can expect if and when Paramount+ makes its way across the Atlantic. If Paramount+ were to repeat the Prodigy mistake or their initial Discovery Season 4 plans with Strange New Worlds, for example, then why should I – or any other Trekkie, come to that – bother to sign up? It brings us right back to the arguments about piracy: if ViacomCBS offers fans no lawful way to access their new shows, then piracy becomes the default option.

Will Trekkies in the rest of the world get to enjoy Strange New Worlds along with our American friends… or at all?

Paramount+ does not exist in a vacuum. The choice fans are presented with is not “pay for Paramount+ or don’t watch anything.” Piracy exists, and with a minimal amount of effort it’s possible for anyone with a phone, tablet, or computer to watch or download every new episode of Star Trek. To compete against that successfully, Paramount+ has to do what Netflix, Disney+, and others have done: the platform has to be a compelling, inexpensive alternative.

That means it needs to work, first and foremost. If fans log in and try to watch the latest episode but find that it won’t play or, as happened with Prodigy Season 1, Episode 9, it just isn’t there at all, then the entire argument behind paying to subscribe falls down. And if fans in the rest of the world can’t access something that fans in America can, how on earth does ViacomCBS expect to convince anyone that a Paramount+ subscription is a worthwhile investment?

Actual photo of the Paramount+ server.

We’re facing inflation and a significant rise in the cost of living. Speaking for myself, as someone on a fixed income, I’m already considering that it may not be possible to keep all of my current subscriptions, let alone add a new one into the mix. In order to overcome that, or to make sure folks are willing to consider Paramount+ a must-have subscription that they can’t live without, ViacomCBS has to demonstrate that the service is a solid investment. That means basic competence to begin with – fixing technical issues, ensuring that the service works properly, and that it has an intuitive, easy-to-use interface. But from the point of view of someone outside of the United States, it means ViacomCBS and Paramount+ need a major attitude adjustment. The corporation and its streaming platform need to demonstrate to Trekkies – and to viewers of all of their other programmes – that they aren’t just fixated on America; that those of us in the rest of the world matter to them too. If they can’t, I see no reason whatsoever why we should offer them our money.

This is an own goal; a self-inflicted wound from Paramount+ that the streaming service absolutely does not need to make. Take a look at the competition: Disney+ doesn’t gate off shows like The Mandalorian or films like Encanto – once they’re on Disney+ they’re on Disney+ for everyone, and while Disney+ has had its own international rollout issues, the service is streets ahead of Paramount+. Paramount+ has existed in its current form for almost a year – and going back to CBS All Access, for almost five years. There has been time for ViacomCBS to learn how to act and how to get this right – but they have consistently failed to do so.

Disney+ doesn’t gatekeep like this – and neither should Paramount+ if it wants to compete.

There’s no question in my mind that ViacomCBS is mismanaging Paramount+ in a serious, potentially fatal way. For a second-tier platform like this to survive the “streaming wars” it has to make an offer that viewers simply can’t refuse. It has to compete not only against the likes of Netflix and Amazon Prime, but also against the option of piracy, and it has to convince folks like me that I’ll actually get a decent service if I part with my money. So far, I don’t see Paramount+ as a compelling investment as someone living outside of the United States. And even if I were in America, given the other issues and faults with Paramount+ the best I can say is that it might be a service I pay for one month out of twelve to binge-watch a few shows before cancelling.

In short, bringing Paramount+ to the UK – and to countries and territories around the world – will only matter if the service brings with it all of the new and upcoming shows that American viewers can look forward to. If it doesn’t, or if those shows are going to be delayed by many months, then fans are pretty quickly going to see Paramount+ as a bad offer. If the corporation allows that mindset to take hold, it will be very difficult to change the narrative later on, so they need to get this right from day one. Paramount+ needs to bolt out of the gate with a strong, good value offer that can compete with Netflix, Amazon Prime, and Disney+. That means the current “America First” attitude of the ViacomCBS board has got to go.

Paramount+ is owned and operated by ViacomCBS and is available in the United States, Scandinavia, Latin America, and Australia. This article contains the thoughts and opinions of one person only and is not intended to cause any offence.

It’s morally justifiable to pirate all of Star Trek.

I like Star Trek. I’ve been a Trekkie since I first watched The Next Generation in the early 1990s, and watching that series kicked off a lifelong love of the franchise that continues to this day. Over a span of three decades I’ve watched every single film and episode – practically all of them several times over – and in addition I’ve spent a lot of money on plenty of merchandise, ranging from action figures and coffee table books to artwork and stationery. My house is decorated with Star Trek posters and action figures in display cases, and if you ever stop by for a coffee you’ll almost certainly drink it out of a Star Trek mug. But Star Trek, it seems, doesn’t reciprocate.

At the very least, the suits in charge of the franchise at ViacomCBS do not care one iota about any Star Trek fan outside of North America – as evidenced by the fact that, for the second year in a row, a brand-new Star Trek series is not going to be made available to fans across the world.

Logo for ViacomCBS – the corporation that owns Star Trek.

Star Trek: Prodigy premieres in a couple of days’ time, and just as happened with Lower Decks in August 2020, the series is going to be kept away from fans outside of North America. This decision re-emphasises ViacomCBS’ disgusting attitude to the franchise’s non-American fans, but in one significant way it’s an even worse and more egregious insult than the Lower Decks debacle was.

Why do I say that? Because Prodigy is a co-production between CBS Studios and Nickelodeon – both of which are ViacomCBS subsidiaries. Nickelodeon, as I’m sure you know, is a children’s television channel that is broadcast across the world – in more than 70 countries from New Zealand to Ukraine and South Africa to Pakistan. In order to make Prodigy available to a worldwide audience, all ViacomCBS would have needed to do was put the series on Nickelodeon – something incredibly easy to do as Nickelodeon is a channel it already owns and operates. It wouldn’t have even cost the corporation any money, as there would have been no expensive rights agreements or broadcast licenses to negotiate.

ViacomCBS literally owns Nickelodeon and all of its international channels.

The decision not to broadcast the show on Nickelodeon can only be taken one way: it’s an insult. ViacomCBS is once again throwing up a middle finger to Star Trek’s international fanbase – a sizeable fanbase that must at the very least equal the number of Trekkies in the United States.

At first I thought I was okay with it. Prodigy is a show for kids, after all, and most kids won’t care. But the more I thought about it the more I kept returning to the argument I made in the run-up to Lower Decks’ premiere last year: that this is not an acceptable way for ViacomCBS to behave.

Star Trek became a global brand at the behest of ViacomCBS and its predecessors. The corporation adores globalism because it wants to make more and more profit – like a greedy Ferengi – from people who don’t live in the United States. But creating a global brand comes with a responsibility that doesn’t stop at international borders, and for seemingly no reason at all ViacomCBS is abdicating its responsibility to Trekkies.

Photo from the ViacomCBS boardroom.

I get it – ViacomCBS wants people to sign up for its mediocre second-tier streaming platform: Paramount+. The future is digital, and the corporation wants Paramount+ to be a success as more people around the world stop tuning in to broadcast television. But if that’s the case, ViacomCBS needs to make Paramount+ available internationally – the platform’s international rollout has been painfully slow and incredibly patchy, with films and shows the corporation owns not being available on the platform even after Paramount+ arrives in some regions.

ViacomCBS is trying to tie Star Trek to Paramount+, using the franchise to hook Trekkies in and convince us to subscribe. There’s a profit motive here – but that doesn’t absolve them of the responsibility they have to fans of their programmes and franchises. Star Trek only exists and was only able to be revived in 2017 because of its international fanbase – a deal with Netflix reportedly paid for almost the entire cost of Discovery’s first season. Yet time and again, ViacomCBS is content to ignore its international fans and leave us in the cold.

Prodigy will only be available to American audiences via Paramount+.

This isn’t just about one series – or two series now, counting Lower Decks last year. The Star Trek franchise is constantly prioritising fans in North America over us out here in the rest of the world. Trailers and clips for upcoming shows or even marketing material will be quite literally gated off on social media, with fans outside North America being told that “this content is not available in your location.” Star Trek’s official shop offers a paltry range of products internationally when compared to its North American offerings, and ViacomCBS is quite happy to ignore any and all questions on the subject of international availability.

Look at any recent social media post promoting Prodigy and you’ll see a slew of messages and comments from fans overseas. Most are polite, simply enquiring about if and when the series will be made available in their neck of the woods. And Star Trek’s social media team ignores every last one of them – just as they did last year when fans were clamouring for information about Lower Decks.

A handful of comments from social media directed at the official Star Trek pages and channels – all of which were ignored. Names redacted.

There has been no official word from ViacomCBS or the Star Trek social media teams about Prodigy’s international debut – and there won’t be. They simply do not care enough to even give a non-answer like “coming soon.” Instead, fans are left to shout into the void, bang our heads against a wall of silence, and whatever other metaphor you can think of for trying to get information from an uncaring corporation.

Last year there was an excuse – a piss-poor one, but an excuse nevertheless: the pandemic. Disruption to production and broadcast schedules – especially post-production work on Discovery Season 3 – meant that last-minute changes were necessary. Lower Decks was bumped up to be broadcast ahead of Discovery, and there wasn’t time to sort out the international rights. That excuse is bullshit, of course, because as I said last year it’s still up to ViacomCBS to broadcast or delay the series, meaning they could have waited to ensure fans everywhere could watch it together. But this year even that paltry excuse no longer applies.

There are two reasons why: Prodigy’s production hasn’t been impacted by the pandemic to anywhere near the same extent, and as already discussed, ViacomCBS owns Nickelodeon and has the option to broadcast the series on a channel that they own in 70+ countries around the world.

Prodigy is a Nickelodeon and CBS Studios co-production.

I want ViacomCBS and Paramount+ to succeed because I want Star Trek to succeed and continue to be produced. But if the corporation is so callous and uncaring when it comes to fans like me, what am I supposed to do? It’s a toxic relationship right now; a one-way relationship with no reciprocity. Prodigy is supposed to be a series that will bring in new fans to Star Trek – but it’s also supposed to be a show with a lot to offer to Star Trek’s existing fans. For “business reasons,” though, only certain fans that ViacomCBS deems important enough or worthy will be permitted the privilege of watching the series.

In 2021, with the global interconnected fandom that ViacomCBS pushed to create, segregating a series or film geographically is indefensible. A delay of a day or two between regional broadcasts might be acceptable – though there’s no technical reason why, given the technologies involved. But to broadcast a new show in one location and not even give lip service to when it might be available anywhere else? It’s wrong – and more than that, it’s stupid and self-defeating from a business perspective.

A map of the world according to ViacomCBS.

ViacomCBS wants as many people as possible to tune in to Star Trek. They want as many kids as possible to watch Prodigy, and I would assume they’re planning to sell merchandise based on the show as well – though the lack of any obvious Prodigy merchandise so far is yet another indication of the moronic and amateurish way the corporation is handling its biggest brand. But if the goal is to get fans excited and talking about the show, hyping it up in the run-up to its premiere and generating the kind of online buzz that makes television shows a success, cutting off at least half the fanbase is the dumbest and most idiotic thing the corporation could possibly do.

From Game of Thrones to Squid Game, online chatter is what drives people to check out a new television series. People who love something and who are passionate about it tell their friends and their social media followers, and that engagement drives people to the show – and the platform that hosts it. By deliberately and intentionally preventing many Trekkies from accessing Prodigy, ViacomCBS has killed a lot of the hype and excitement that the show could have generated.

Who knows how much bigger Prodigy could have been if the corporation in charge had handled its broadcast better?

The corporation has evidently learned nothing from the muted and lacklustre response to Lower Decks last year – a response that, sadly, has seen the show fail to hit the heights it could have in terms of viewership. Even when Lower Decks did arrive internationally and even when its second season did get the simultaneous broadcast it needed, a lot of damage had already been done, and the opportunity to make the series bigger than it ultimately became was missed.

Lower Decks and Prodigy are the two most unique and different offerings that the Star Trek franchise has arguably ever produced. Out of everything the franchise has on the horizon, it’s these two shows more than any others that had the potential to bring in hordes of new fans and to take the Star Trek franchise as a whole to the next level in terms of audience numbers and the scale of the fanbase. These opportunities have been pissed away by a corporation that clearly has no idea how to run an international franchise.

Fans outside North America might as well stare out of the window – because Prodigy won’t be hitting our screens any time soon.

When a corporation deliberately and wilfully treats a large section of its fanbase with such blatant disrespect, what can we do?

Since ViacomCBS clearly doesn’t care about anyone outside of North America, it seems to me that there’s no point in continuing to engage with the corporation or support it. They don’t care about us, so why should we care about them? And why should any non-American Trekkie consider spending a single penny on any ViacomCBS product in future? It seems like it’s only a matter of time until the next Star Trek show or film isn’t made available to us either.

If ViacomCBS chooses not to make Star Trek available to fans, we might as well pirate it. They clearly place no value on the money we could pay them or the passion we could have when talking about upcoming shows and films, so why bother? We might as well pirate all of Star Trek – and everything else ViacomCBS does, too. If they’ve chosen not to make Prodigy available internationally, and won’t even have the basic decency to answer repeated questions from fans, piracy is the default option – quite literally the only way to watch the series. It didn’t have to be, but this is a choice ViacomCBS willingly made.

When a corporation chooses to place no value on its biggest and most passionate fans, and takes increasingly stupid business decisions that almost seem intended to harm their franchise, they’ve made their decision. The lack of a response to these basic questions from fans about Prodigy’s availability or about the Paramount+ rollout is in itself an answer. And that answer is: “go fuck yourself, we don’t give a shit about you.”

In most jurisdictions around the world, piracy – defined above as the sharing of copyrighted material over the internet – is not legal. This essay was an examination of the moral and ethical implications of piracy only, and was categorically not an endorsement or encouragement to download any individual film or television series, nor should anything written above be interpreted in that manner. This article contains the thoughts and opinions of one person only and is not intended to cause any offence.