paramount plus international rollout

Paramount isn’t making this easy…

Paramount+ will officially arrive in just a couple of days’ time here in the UK, and there are a lot of questions over its viability as well as its short- and longer-term prospects. The fact that the UK is currently experiencing some of the worst economic issues of the past forty-plus years is going to have a massive impact, and that’s not Paramount’s fault nor is it something that the corporation could have done anything to avoid. But it’s far from the only issue that looks certain to affect the new streaming platform… and practically all of the other problems we’re going to talk about are Paramount’s fault.

In early 2021 I wrote an article here on the website titled The ad campaign for Paramount+ has been surprisingly strong. In that piece I took a look at some of the advertisements that had been created in the run-up to the US launch of Paramount+, some of which featured the likes of Anson Mount and Sir Patrick Stewart. Paramount (which was still known as ViacomCBS at that time) even spent an insane amount of money to advertise during the Super Bowl in 2021 – and Super Bowl adverts are the most sought-after and expensive in the United States.

Sir Patrick Stewart in one of the American Paramount+ adverts that were shown in 2021.

I complimented Paramount at the time for not only the scale of the advertising campaign – which appeared to be pretty extensive over in the United States – but also for the content of some of the ads. The aforementioned Super Bowl commercial played the song Sweet Victory from SpongeBob SquarePants (as a Nickelodeon production, Paramount owns SpongeBob) and that was a masterstroke!

But with the launch of Paramount+ mere hours away, it’s hugely disappointing to have seen nothing of the sort here in the UK.

If Paramount+ is to stand a chance in a hugely competitive streaming market during the worst cost-of-living situation in decades, at the very least there should’ve been adverts for the service somewhere. Paramount+ is launching years behind its competitors, so if viewers are to be expected to take the plunge and part with our cash, Paramount needed to step up weeks ago and do something – anything – to sell it to us.

Paramount+ made a splash at the Super Bowl last year.

Star Trek’s use of social media is awful, I don’t think anyone would dispute that. And in a broader sense, Paramount hasn’t got to grips with social media in the same way as some of the other big entertainment companies. So it’s no surprise to me to have seen practically nothing from any of the official accounts – even the official Paramount+ UK Twitter account has only half-heartedly tweeted out a couple of messages “counting down” to the platform’s launch. There’s been radio silence elsewhere (though I have to credit some particularly dedicated Star Trek fans for doing the job of Paramount’s marketing team for them!)

This is purely anecdotal so take it with a grain of salt, but no one I’ve spoken to has seen any promotional material or advertising for Paramount+ either. I have several friends and neighbours who are subscribed to Sky TV – a well-known satellite television provider here in the UK – and they have likewise seen or heard nothing about the impending arrival of Paramount+. Why does that matter? Well, Sky TV and Paramount+ have teamed up to offer subscribers to certain package deals access to Paramount+ at no additional cost. I would have expected Sky TV subscribers to have seen something – an advert, a reminder… anything at all, really – with Paramount+ so close to its official launch.

Paramount+ has some kind of deal with Sky TV in the UK.

Perhaps Paramount has already given up on the UK, at least for 2022. Knowing how bad the economic outlook is, and looking at how big streaming platforms like Netflix have been losing subscribers may have caused some in the Paramount boardroom to hit the panic button. As a result, a large-scale advertising campaign – something that costs a lot of money no matter how you do it – may have been taken off the table. Paramount may simply be content to get the biggest fans of its biggest franchises on day one, and save the advertising push for a future date when the cost-of-living crisis and inflation have settled down somewhat.

That’s my generous assessment. Now for the less-generous possibility: this is just the latest in a long line of decisions that show how Paramount doesn’t actually value non-American consumers nor the marketplace outside of the United States. The board may see the international launch of Paramount+ not as an exciting opportunity to bring in profit, but as a tiresome chore that must be completed in order to shore up their share of the domestic American market. In order to make Paramount+ look like a good investment, a safe long-term subscription, and a genuine competitor to the likes of Disney+ and Netflix (which, incidentally, it is not), they took the decision to roll out Paramount+ internationally. They did so not because they care one iota about viewership outside of the United States, nor even really to turn a huge profit, but simply to make Paramount+ look better to investors.

The advertising slogan for Paramount+ in the United States.

We’ve talked at length here on the website about the absolutely disgusting corporate attitude present at Paramount, an attitude that says “America First!” with Trumpian gusto. The Paramount board clearly and demonstrably does not care about non-American fans, viewers, or the marketplace in the wider world, and the state of Paramount+ when it lands in the UK this week is yet another testament to that. Star Trek: Strange New Worlds, which has broadcast seven episodes at time of writing, will arrive in the UK not with all seven episodes available, but with just three. The recently remastered 4K version of Star Trek: The Motion Picture – which was literally created exclusively for Paramount+ and has never been available or broadcast here in the UK – will likewise be unavailable when the streaming service arrives. The Halo series that I recently reviewed has already concluded its first season – but again, only three out of nine episodes will be available to UK subscribers this week.

Paramount has made a conscious choice to make its streaming service worse in the UK – with less content available – than it is in the United States. The corporation and its leadership continues to double-down on this selfish “America First” attitude, so in a way I shouldn’t be surprised that they can’t be bothered to launch even the most basic of advertising campaigns to promote Paramount+. That doesn’t make the situation any less disappointing, though… and this short-sightedness will have serious long-term consequences for the platform’s viability.

As things sit right now, I would wager that most folks in the UK are completely unaware of Paramount+. Some super-fans of franchises like Halo or Star Trek may have heard of it through the course of pursuing their fandom, but your average viewer knows nothing about an American-only streaming service. In order to simply raise awareness of the existence of Paramount+, some kind of advertising campaign was necessary. There needed to be television ads, cinema ads, radio ads, ads and promoted posts on social media, banners on websites, and perhaps some kind of “stunt” akin to SpongeBob at the Super Bowl to get people talking. Paramount has done none of that, and the result is now predictable: the service will land on the 22nd of June to absolutely dire subscriber numbers.

Obviously it costs money to advertise on television, in cinemas, online, and so on. But Paramount has had an ace in the hole that they could’ve taken advantage of: the advertisements and promotional material that they put together for the platform’s American launch. Those ads, as I noted when I took a look at them last year, were pretty good – and with a small amount of work they could’ve been repurposed for the UK market. Paramount would’ve still had to pay to air those ads, of course, but they wouldn’t have had the expense of creating them from scratch.

Anson Mount appeared as Captain Pike for the American ad campaign.

Here in the UK, Paramount has a significant media presence already. Their biggest property is free-to-air broadcaster Channel 5, but they own a number of other channels both on Freeview and cable/satellite such as 5Star, Nickelodeon, MTV, and the Horror Channel. At the very least you’d think there’d be a significant advertising presence on Paramount-owned channels in the days leading up to the launch of Paramount+. Doing so would be relatively inexpensive as Paramount wouldn’t have to pay itself to advertise on its own channels! But again, at least as far as I’ve seen, there’s been nothing – or next to nothing – to promote Paramount+ on any of these channels.

Paramount has recently announced plans to market Paramount+ “throughout the summer,” including setting up some in-person events in London, and that’s a positive noise from the corporation. But the time to get people excited for a new streaming platform is really in the days and weeks leading up to its launch – now is the time to have been pushing and seriously trying to sell people on Paramount+ as being the next “must-have” streaming service in their lives. Doing so slowly over the course of the summer isn’t bad… but it may be too late.

As a Star Trek fan (and a casual fan of other Paramount properties), I’m invested in the success of Paramount+. I want it to succeed and be profitable – including here in the UK – because that seems like the best way to guarantee the future of Star Trek and other franchises. I don’t want to see Paramount+ crash and burn – despite the insulting moves the corporation has made and its appalling attitude towards people like me – because that could very well mean the end of the Star Trek franchise. So I want to see a successful, profitable Paramount+ that brings in loads of subscribers. There are some great shows that either are or will be on Paramount+ that have genuine potential to blow up and become huge successes.

But the question is, does Paramount want that? Does the corporation see this international rollout as a glorious opportunity… or is it a torrid chore? Do they care about viewers outside of the United States… or is this merely an expensive exercise in branding? Does Paramount have a genuine ambition to compete against the likes of Netflix, Disney+, and UK television broadcasters… or has the board already resigned itself to lacklustre subscriber numbers for at least the rest of this year?

I wish I knew the answers, and I wish I understood why there’s been so little fanfare for Paramount+ with the service now only a couple of days away from its launch. But one thing is certain: Paramount has done everything in its power to make this launch as difficult and low-key as possible.

Paramount+ will be available in the UK from the 22nd of June 2022 as either a standalone subscription or as part of a Sky TV package. All franchises and properties discussed above – including Paramount+ – are the copyright of Paramount Global. This article contains the thoughts and opinions of one person only and is not intended to cause any offence.

Paramount continues to show disdain for non-American fans

Fri 03.06.22Dennis

Here we go again. Paramount continues to double-down on the disdain its corporate leadership has for anyone who doesn’t happen to live in the United States. First came the news that the London edition of Destination Star Trek – one of the biggest conventions outside of the United States – was being cancelled with only a few weeks’ notice, and shortly after that we learned that when Paramount+ finally arrives here in the UK later this month, it won’t bring with it all of the episodes of Strange New Worlds that have been broadcast in the United States.

Let’s break these down and deal with them one at a time.

It’s been over a decade since I was last able to attend an in-person convention. Unfortunately my health pretty much rules out things like that these days! But London’s Destination Star Trek has been an event that a lot of folks have on their calendars. Hosted by a company called Massive Events, under license from Paramount, the convention is one of the few big official events to take place outside of the United States and (pandemic disruption aside) has been running for a number of years.

Destination Star Trek’s cancellation announcement.

Not only was the event cancelled on very short notice, but there was a mess for several days surrounding the issue of refunds. At first, Massive Events were unwilling to offer full refunds, instead only offering tickets to a hypothetical future event. Perhaps under advice from their legal team, that line has now changed. If anyone reading this has tickets for Destination Star Trek that they haven’t refunded yet, I believe you only have about ten days to contact the company to sort out your refund, so you better hop to it!

Take this with a grain of salt, but fan-site Trek Central has been reporting a “leak” from an insider at Massive Events that places the blame for the cancellation entirely at the feet of Paramount. According to Trek Central’s “whistleblower,” Paramount simply has no interest in promoting big conventions and events in Europe. Small events may continue to happen, they claim, for “promotional purposes,” but the days of officially licensed conventions in Europe may be over.

Attendees at a recent edition of Destination Star Trek London.
*Image Credit: StarTrek.com*

I’ll link the full article from Trek Central below so you can see their piece in full, and as always I encourage critical thinking and ensuring you’ve done your homework and placed everything in its proper context! But suffice to say that if Trek Central’s “insider” is right, this just confirms our worst fears about the appalling nature of Paramount’s corporate attitude.

I’ve written about this several times here on the website, but Paramount Global as a whole is in a pretty bad place. Corporate leadership needs a complete clear-out, with old and outdated thinking in dire need of being replaced by new people who have a better understanding of the way entertainment works in this day and age. The damage done to Star Trek by continuing to treat non-American fans like second-class citizens can and has spilled over into Star Trek’s domestic market, and I don’t understand how Paramount doesn’t recognise that.

We live in a globalised, connected world, one in which the internet and social media in particular bind us all together. For all intents and purposes, the entire world is one big marketplace for Paramount’s products, and decisions to hurt potential fans and viewers in one part of that marketplace have a huge knock-on effect.

Let me try to break it down for the “America First” Trumpians on the Paramount board: imagine you’ve launched Paramount+ in three out of fifty states: California, Oregon, and Washington. All of your marketing and all of your events target those states and those states only, and you ignore and cut off potential viewers in New York, Wyoming, and everywhere else. You cancel events due to take place in North Carolina, and when Paramount+ finally lands in Nevada a year after its original launch, it doesn’t have the same content – new episodes of new shows are missing.

That’s the approach Paramount has taken to the rest of the world: to cut us adrift, not share their latest creations, and ignore all questions about it. The resultant harm that has been done to the Star Trek brand is impossible to gauge right now, but it’s significant. Projects like Lower Decks and Prodigy should have been gateways into the Star Trek franchise for untold numbers of new fans… but because of Paramount’s pathetic “America First” approach, we won’t know how much bigger or more successful those shows could have been.

If Paramount hopes to break into the top tier of streaming services and make Paramount+ into a genuine competitor to the likes of Netflix and Disney+, this ridiculous and outdated approach to the rest of the world needs to go. Why should I sign up for Paramount+ here in the UK if doing so won’t give me access to the same episodes and the same content as viewers in the United States? As I’ve said before, Paramount+ does not exist in a vacuum and fans can easily find alternative methods of accessing that content.

There needs to be a root-and-branch overhaul at Paramount, and particularly in its streaming division, if there’s to be any hope of salvaging Paramount+ and the Star Trek franchise. Strange New Worlds has been an impressive series across its first five episodes – but if those episodes are cut off and only available via piracy, Paramount isn’t getting any attention or benefit from that. Casual viewers – who make up the vast majority of any television show’s audience – won’t even be aware of the existence of Strange New Worlds if Paramount+ isn’t available in their part of the world, but more significantly for Paramount, many potential American viewers won’t become aware of it either.

For every social media post that doesn’t reach many people, for every hashtag that doesn’t trend, Paramount’s influence is reduced. And because social media is global, fans across the world need to be able to talk about their shows and films together. When a huge portion of the audience can’t do that, it doesn’t just harm the reputation of Paramount in those areas, it harms it at home, too. That’s the lesson that the Paramount board has continually failed to learn.

Leaked photo from the Paramount boardroom.

These disgusting moves won’t stop people like me from being Trekkies. I’ve been a fan for more than thirty years, when I first watched The Next Generation during its original run here in the UK, and that isn’t going to change. But what Paramount’s approach guarantees is that there will be fewer and fewer new fans from the UK, Europe, and all across the world. Where Star Trek was once as powerful and as influential as Star Wars and other big brands, that reputation will continue to diminish. Fewer fans means less online chatter, and less online chatter makes it harder for any new Star Trek project – or any other project from Paramount – to gain traction, even within the United States.

Although I’m not about to quit the Star Trek fandom, these moves harm fans’ enjoyment of new shows. If we’re constantly made to feel like we aren’t important, it’s hard to get as excited or as engaged for a new show, and while I’ve been happy to watch Strange New Worlds and Prodigy over the past few months, I haven’t been talking about them online, reviewing them, or bigging them up on social media. Paramount has taken away at least some of my excitement and enjoyment – and I’m hardly alone in feeling that way.

By the time *Strange New Worlds* has landed in the UK, most Trekkies will have already seen it.

If this approach continues, with the United States being prioritised over everyone else, franchises like Star Trek won’t last long. Paramount+ is about to launch at perhaps the worst possible time into an incredibly difficult market, and there are no guarantees that it will be anywhere close to successful here in the UK. If Paramount wants to convince Star Trek fans that it’s worth the investment, they need to demonstrate that. They need to stop cancelling conventions and stop ignoring us on social media, but more importantly they need to make every episode of every show available to everyone.

Why should I pay for Paramount+ if I can’t watch the latest episodes of Star Trek? If the service I’m getting is clearly and demonstrably worse than the same service an American would get, how does Paramount possibly expect to sell it to me? Perhaps someone senior should ponder those questions.

So Paramount screws up and continues to disappoint its non-American fans. What else is new?

You can find the Trek Central article referenced above by clicking or tapping here.

This article contains the thoughts and opinions of one person only and is not intended to cause any offence.

One step forward, two steps back

Wed 16.02.22Thu 17.02.22Dennis

Here we go again. When Trekkies all over the world should be talking with boundless enthusiasm and unbridled passion about the latest Star Trek announcements, we’re slapped down hard by ViacomCBS – sorry, that should be “Paramount” or “Paramount Global” now – and the corporation’s latest mess. I’m genuinely getting worried for the medium-to-long-term prospects of the Star Trek franchise under the corporation’s current leadership.

Just when I thought ViacomCBS had hit rock bottom with the Discovery Season 4 debacle, paying Netflix to remove the show internationally and preventing fans outside the United States from being able to watch, the corporation has, through sheer ingenuity, managed to sink even lower. Using outdated copyright laws and social media platforms’ heavy-handed DMCA policies to actively attack Trekkies is the latest move; a new low for a corporation that I naïvely assumed could sink no lower.

We need to support Trek Central and other fans who have had their accounts attacked by ViacomCBS. If you’re on Twitter, the hashtag #FreeTrekCentral is the place to be.

ViacomCBS (or whatever it wants to rebrand itself as now) is a corporation that has consistently failed to move with the times. It’s a corporation where 20th Century thinking is trying – and failing – to lead it into the 21st Century, and that’s the poisoned well from which all of these ridiculous, outdated, and harmful policies continue to flow. ViacomCBS has an “America First” fetish that would make even Donald Trump blush, brazenly ignoring fans outside of the United States – even going so far as to point-blank refuse to broadcast brand-new episodes on international versions of its own streaming platform, Paramount+. When will this end?

An investor event today – which was live-streamed on social media – showed off a new teaser trailer for Strange New Worlds, the upcoming Star Trek series bringing back Anson Mount as Captain Christopher Pike. Yet ViacomCBS then went on the attack, literally getting some fans’ social media accounts banned for daring to share still frames and screencaps of the trailer. At time of writing, the trailer itself has yet to be published on any of the official Star Trek social media channels, meaning fans know it’s out there but have no lawful way to access it.

Wouldn’t it be nice if we could see the Strange New Worlds trailer?

There was also “news” – and I use that term in its loosest possible sense – about the painfully constipated rollout of Paramount+ internationally. We knew as early as the middle of last year that the planned launch window for the UK was “early-to-mid 2022,” so today’s so-called “announcement” that the mediocre streaming service will arrive “before the end of Q2” means absolutely nothing. The lack of so much as an attempt at precise timing, or even a narrower window, does not fill me with confidence.

Strange New Worlds – the show whose trailer is now being deliberately hidden and used as a pretext to attack fans on social media – is due to premiere in the United States in early May. The end of the second quarter of the year (or “Q2” in corporate-speak) is at the end of June. Assuming Paramount+ remains on what we could generously call its “schedule,” that seems to suggest that very few Trekkies outside of the United States will be able to watch the show.

The real Paramount+ slogan, apparently.

And if Paramount+ repeats what it tried to do with Discovery Season 4 and successfully did with Prodigy Season 1, then even being a Paramount+ subscriber might not be enough to guarantee that non-American Trekkies will be able to watch Strange New Worlds anyway. In both of those cases, Paramount+ outside of the United States didn’t broadcast new episodes at the same time as they were broadcast in the United States. Paramount+ is already a second-tier streaming service on a good day, but if it gates off its own original content outside of North America, what exactly is the point in becoming a subscriber? Maybe someone at ViacomCBS should ponder that question.

Every time I think we’re starting to see signs of progress, it feels like ViacomCBS takes one step forward and at least two steps back. The corporation has no clue how to act in a 21st Century media landscape that has shifted under its feet, and despite having its own streaming platform for over seven years (CBS All Access launched in late 2014) there’s been no evidence so far that the corporation knows how to successfully operate it, let alone how to bring it to audiences around the world.

Paramount+ will struggle under current management.

I want to support Star Trek. I want to offer my financial backing (in whatever small way I can) to ensure that the franchise continues to be successful and will continue to be produced. And there are some positive signs – Paramount+ has been adding new subscribers, Discovery has been its best-performing series, and shows like Halo and Yellowstone have attracted attention and been picked up for additional seasons. But like I said, for every step forward, there are two steps back. The reputation of ViacomCBS remains in the sewer with many of Star Trek’s biggest fans, and rebranding under a new name won’t fix that.

Social media is the biggest and most important way for any entertainment corporation to get its message out and to bring in new audiences and new subscribers. Look at shows as diverse as Game of Thrones, Chernobyl, Tiger King, and Squid Game. Social media buzz and hype were a huge factor in their success, and why they blew up far beyond their anticipated audiences to become absolutely massive. When ViacomCBS mistreats its biggest fans so badly on social media, and when its own social media marketing strategy is so painfully inadequate, it actively harms the potential success of Star Trek – and all of its other programmes.

Photo of the ViacomCBS board.

I noted this with disappointment in 2020 when Lower Decks was denied an international broadcast, and again in 2021 when the same thing happened to Prodigy. The two most different and interesting Star Trek projects in a generation had practically unlimited potential to expand the franchise and bring in boatloads of new fans – but because ViacomCBS chose to carve them up, deciding for itself which viewers were “worthy” of being allowed to watch the new shows, that potential was wasted.

When ViacomCBS cuts off its own shows at the knees, it doesn’t just harm their potential success in the rest of the world. It harms it in the United States as well. Social media is worldwide, and if fans in the rest of the world aren’t able to participate, the potential buzz and online chatter dies down. The hype bubble deflates, hashtags don’t trend, social media algorithms don’t pick up or promote posts, and untold numbers of potential fans and viewers miss out. They never even come to hear that Lower Decks, Prodigy, or Strange New Worlds exist because ViacomCBS made sure that millions of Star Trek fans don’t talk about them online.

Prodigy remains unavailable to most fans around the world.

Attacking fans is a new low, and rebuilding trust between ViacomCBS and Trekkies should be top priority for the corporation as it moves forward. It won’t be, but it should be. But there are more problems deeply-rooted within ViacomCBS and its corporate attitude, one which puts “America First” with vigour. That kind of thinking was outdated by the turn of the millennium, and fixing it is going to be essential to the future success of Paramount+.

One way that the corporation could win back fans’ support would be to guarantee that Strange New Worlds won’t be broadcast until Paramount+ has been rolled out to more countries. If there’s a delay in the rollout, there should be a delay in the new show as well. I’m sure some American Trekkies would be disappointed, but others wouldn’t mind waiting an extra few weeks or months if it means more Trekkies will be able to join in. It would be good for the fan community, and for the reasons mentioned above it would be good for Strange New Worlds’ prospects, too.

Strange New Worlds will premiere in May… if you’re lucky.

As for me, I remain extremely disappointed with Star Trek’s corporate overlords. If Strange New Worlds doesn’t come to the UK at the same time as it does in the United States, we end up right back in the piracy debate. I feel fans have an absolute moral justification to go right ahead and pirate it – if ViacomCBS chooses not to make it available lawfully, piracy becomes the only way to access the show. I will certainly have no qualms about going down that road.

But if Strange New Worlds doesn’t come to the UK, why should I cover it? In my own small way on my little corner of the internet, I offer the Star Trek franchise what amounts to free publicity, talking about shows and sharing my passion. It would feel wrong to offer my support to a series that ViacomCBS has, for what would be the third time in as many years, tried to deny to millions of fans around the world.

My message to the board and leadership at ViacomCBS (or Paramount as it’s now going to be known) is simple: do better. Treat your fans with basic respect, stop abusing outdated copyright laws, fix your social media marketing, find a way to bring your shows to the millions upon millions of fans who are literally opening our wallets and offering you our cash, and if you can’t do all of that, then get out of the way and make room for other people who can. Your intransigence and outdated thinking have already caused immeasurable harm to Star Trek, so you need to fix those things – before it’s too late.

The Star Trek franchise – including all properties mentioned above – is the copyright of ViacomCBS/Paramount. This article contains the thoughts and opinions of one person only and is not intended to cause any offence.

Paramount+ needs a major attitude adjustment

Sat 05.02.22Dennis

In the course of researching Star Trek: Prodigy for my review of the first part of Season 1, I learned something very odd. The first half of the season was itself cleaved in two, with a few episodes being broadcast, followed by a month-long break, before a second batch were broadcast leading up to the mid-season finale. This appalling scheduling – and on a streaming platform, no less – already made no sense and arguably damaged Prodigy, making it harder for the series to gain traction and retain viewers, and that’s something I addressed in my review. But one thing that’s even worse is that for Paramount+ subscribers outside of the United States – such as in Australia – the second batch of episodes weren’t broadcast at all.

When ViacomCBS announced its intention to take Discovery Season 4 away from fans, the same thing happened. Although Paramount+ existed in Latin America, Australia, and Scandinavia, those regions weren’t going to get Discovery Season 4 at the same time as the American version of Paramount+, effectively meaning that Trekkies in those regions had paid for nothing.

A rather barebones, unapologetic Twitter post from Paramount+ Australia.

We’ve talked on several occasions about ViacomCBS prioritising American Trekkies and viewers over those of us in the rest of the world, but I had hoped that the rollout of Paramount+ internationally would finally bring an end to this disgusting, outdated attitude. Although the pace of the streaming service’s rollout would make a snail covered in molasses riding a sloth up a glacier look fast by comparison, I’m still halfway hopeful that it’ll arrive here in the UK before the end of 2022 – and if I dare to dream, I’d hope that Paramount+ will be available worldwide… one day.

But even if ViacomCBS magically finds competent leadership in the months ahead, meaning Paramount+ will indeed be available here in the UK in time for, say, the debut of Strange New Worlds, it now seems as though the corporation can’t offer fans a guarantee that subscribing to Paramount+ will actually mean we’ll be able to watch any new Star Trek. So… what’s the point of Paramount+, then, and why should I bother subscribing at all?

A couple of weeks ago, I wrote that there are some big questions that ViacomCBS and the team behind Paramount+ need to answer as soon as possible regarding the availability of upcoming Star Trek productions. But we can add into the mix the very real and very serious question of whether any non-American Paramount+ subscribers will be able to watch any new or upcoming Star Trek shows at the same time as viewers in the United States. And then we’ll have to decide for ourselves whether we can trust the answer given the corporation’s poor track record going back several years at least.

Last year, when Paramount+ debuted in the United States and began its painfully slow international rollout, I was optimistic and even dare I say looking forward to the streaming platform’s arrival here in the UK. Being able to subscribe to Star Trek’s home, its native platform, felt like a good opportunity, and as I’ve said on several occasions: I want to offer ViacomCBS and the Star Trek franchise my support and financial backing in whatever way I can.

ViacomCBS is the corporation in charge of Paramount+.

But now, having seen just how poorly ViacomCBS has been treating Paramount+ subscribers outside of the United States, the idea of signing up for Paramount+ when it eventually arrives in the UK is getting harder and harder to justify. That’s before we get into the technical issues that plague the platform: in just the last couple of weeks there was an episode of Prodigy that wasn’t available, error messages about servers being “too busy” that seem to be trying to force subscribers to pay for even more expensive packages, and myriad other glitches and screw-ups that leave Paramount+ in the United States feeling like a poor quality product.

Given that viewers in the United States are ViacomCBS’ priority – which they clearly and demonstrably have been thus far – that hardly leaves me feeling optimistic about the kind of service I can expect if and when Paramount+ makes its way across the Atlantic. If Paramount+ were to repeat the Prodigy mistake or their initial Discovery Season 4 plans with Strange New Worlds, for example, then why should I – or any other Trekkie, come to that – bother to sign up? It brings us right back to the arguments about piracy: if ViacomCBS offers fans no lawful way to access their new shows, then piracy becomes the default option.

Will Trekkies in the rest of the world get to enjoy *Strange New Worlds* along with our American friends… or at all?

Paramount+ does not exist in a vacuum. The choice fans are presented with is not “pay for Paramount+ or don’t watch anything.” Piracy exists, and with a minimal amount of effort it’s possible for anyone with a phone, tablet, or computer to watch or download every new episode of Star Trek. To compete against that successfully, Paramount+ has to do what Netflix, Disney+, and others have done: the platform has to be a compelling, inexpensive alternative.

That means it needs to work, first and foremost. If fans log in and try to watch the latest episode but find that it won’t play or, as happened with Prodigy Season 1, Episode 9, it just isn’t there at all, then the entire argument behind paying to subscribe falls down. And if fans in the rest of the world can’t access something that fans in America can, how on earth does ViacomCBS expect to convince anyone that a Paramount+ subscription is a worthwhile investment?

We’re facing inflation and a significant rise in the cost of living. Speaking for myself, as someone on a fixed income, I’m already considering that it may not be possible to keep all of my current subscriptions, let alone add a new one into the mix. In order to overcome that, or to make sure folks are willing to consider Paramount+ a must-have subscription that they can’t live without, ViacomCBS has to demonstrate that the service is a solid investment. That means basic competence to begin with – fixing technical issues, ensuring that the service works properly, and that it has an intuitive, easy-to-use interface. But from the point of view of someone outside of the United States, it means ViacomCBS and Paramount+ need a major attitude adjustment. The corporation and its streaming platform need to demonstrate to Trekkies – and to viewers of all of their other programmes – that they aren’t just fixated on America; that those of us in the rest of the world matter to them too. If they can’t, I see no reason whatsoever why we should offer them our money.

This is an own goal; a self-inflicted wound from Paramount+ that the streaming service absolutely does not need to make. Take a look at the competition: Disney+ doesn’t gate off shows like The Mandalorian or films like Encanto – once they’re on Disney+ they’re on Disney+ for everyone, and while Disney+ has had its own international rollout issues, the service is streets ahead of Paramount+. Paramount+ has existed in its current form for almost a year – and going back to CBS All Access, for almost five years. There has been time for ViacomCBS to learn how to act and how to get this right – but they have consistently failed to do so.

Disney+ doesn’t gatekeep like this – and neither should Paramount+ if it wants to compete.

There’s no question in my mind that ViacomCBS is mismanaging Paramount+ in a serious, potentially fatal way. For a second-tier platform like this to survive the “streaming wars” it has to make an offer that viewers simply can’t refuse. It has to compete not only against the likes of Netflix and Amazon Prime, but also against the option of piracy, and it has to convince folks like me that I’ll actually get a decent service if I part with my money. So far, I don’t see Paramount+ as a compelling investment as someone living outside of the United States. And even if I were in America, given the other issues and faults with Paramount+ the best I can say is that it might be a service I pay for one month out of twelve to binge-watch a few shows before cancelling.

In short, bringing Paramount+ to the UK – and to countries and territories around the world – will only matter if the service brings with it all of the new and upcoming shows that American viewers can look forward to. If it doesn’t, or if those shows are going to be delayed by many months, then fans are pretty quickly going to see Paramount+ as a bad offer. If the corporation allows that mindset to take hold, it will be very difficult to change the narrative later on, so they need to get this right from day one. Paramount+ needs to bolt out of the gate with a strong, good value offer that can compete with Netflix, Amazon Prime, and Disney+. That means the current “America First” attitude of the ViacomCBS board has got to go.

Paramount+ is owned and operated by ViacomCBS and is available in the United States, Scandinavia, Latin America, and Australia. This article contains the thoughts and opinions of one person only and is not intended to cause any offence.

A whole host of Star Trek updates and renewals… but trust in ViacomCBS is still hard to come by

Wed 19.01.22Fri 21.01.22Dennis

Spoiler Warning: There may be minor spoilers ahead for the Star Trek franchise.

Yesterday we got some fantastic news about the direction of the Star Trek franchise over the next couple of years. I’m sure you’re already aware of all of it, but just in case, here are the key announcements in brief:

Star Trek: Discovery has finally been renewed for a fifth season.
Star Trek: Picard Season 2 will premiere on the 3rd of March.
Star Trek: Strange New Worlds will premiere on the 5th of May.
Star Trek: Strange New Worlds has been officially renewed for Season 2.
Star Trek: Lower Decks Season 3 will premiere this summer.
Star Trek: Lower Decks has been renewed for Season 4.
Star Trek: Prodigy Season 1 will take a break when Discovery returns, before broadcasting the second half of the season later in the year.
Star Trek: Prodigy has been officially renewed for Season 2.

All of these announcements take the Star Trek franchise well into 2023, and when you add into the mix the as-yet-untitled 2023 film as well, there’s a massive amount of content to come over the next couple of years. It seems as though scarcely a week will go by without at least one new Star Trek episode premiering throughout all of 2022!

This is all unequivocally good news. Star Trek has made an absolutely triumphant return to the small screen since Discovery premiered in 2017, and the franchise has grown beyond my wildest hopes and most optimistic expectations in a scant five years. I hope that this is just the first phase of a new Golden Age, with more Star Trek on our screens taking us to the franchise’s sixtieth anniversary in 2026 – and beyond.

But it hasn’t been a smooth ride for Trekkies in recent weeks, especially for those of us who live outside of the United States. Star Trek: Prodigy is well into its first season for American viewers, but the rest of the fanbase hasn’t been able to see so much as a single episode – at least not via “conventional” means. This is despite Prodigy being a co-production between CBS Studios and Nickelodeon; the latter being a kids’ television channel that is available in more than 70 countries and territories around the world and is wholly owned by ViacomCBS. Surely a Prodigy international broadcast should have been possible – yet the corporation running Star Trek has consistently chosen to prioritise its American audience ahead of fans in the rest of the world, even when doing so makes no sense.

The same situation initially befell Discovery’s fourth season, when an insultingly-worded, awfully-timed announcement saw the series pulled from Netflix with 48 hours to spare. It was only thanks to the huge backlash that ViacomCBS received, leading to a significant fall in the corporation’s share price, that Discovery was shopped out to Pluto TV, Amazon, YouTube, and other platforms. Fans won in the end – but it was a battle that we should’ve never needed to fight.

At the time of the Discovery disaster, I wrote a piece here on the website in which I asked a difficult question: what might the situation and the precedent it had set mean for future Star Trek productions, including those shows that have just been renewed or had premiere dates announced? You can check out the full article by clicking or tapping here, but to briefly summarise: I am not optimistic that the painfully slow rollout of Paramount+ can be sped up, nor that shows like Strange New Worlds will be granted an international broadcast at all.

ViacomCBS is a poorly-managed corporation with leaders and executives who seem utterly incompetent – or who are dusty old relics, ill-suited to a 21st Century media landscape. The lack of care and preparation with which the Star Trek franchise is being handled is indicative of this, and the franchise lags far behind old rival Star Wars in many areas. Where are, for example, 4K HDR episodes? This is something Star Wars has been doing since 2019 with The Mandalorian, and many other television shows on Amazon, Netflix, and Disney+ are now streaming in 4K HDR. Where are the toys that should have been available in time for Prodigy’s debut? And, come to that, where’s the rest of the Star Trek merchandise for other shows?

These are just a couple of examples of how the Star Trek brand is being mismanaged by ViacomCBS, and unfortunately the breach of trust between the corporation and a sizeable chunk of its fanbase means that the plethora of announcements made yesterday are, at the very least, seen through a new lens. At worst they’re completely tainted, with excitement and hype replaced with either apathy or anxiety as fans ask whether we’ll be able to watch any of these new shows and new seasons – and if we can’t, why should we care?

Since I created this website in 2019, I’ve reviewed every Star Trek episode that has been broadcast – except for Prodigy. Why? Because ViacomCBS deliberately chose not to make Prodigy available here in the UK (by lawful means, at least) despite owning and operating the UK version of the Nickelodeon channel and thus having the ability to do so with ease. When a corporation behaves in such an insulting manner, I feel it’s difficult to support practically any announcement or project that they have going on.

It will take time – and most importantly, a significant amount of effort from ViacomCBS – to repair the breach of trust between the corporation and Trekkies. And while these announcements are exciting, I can’t bring myself to fully board the hype train, not until we have more information about how and when these shows are going to be made available.

Here are several key questions that ViacomCBS needs to address in pretty short order:

When will Paramount+ be available here in the UK?
Are there any plans to make Paramount+ available in Asia, Africa, and other regions?
If there are no plans to roll out Paramount+ in a particular country or territory, will these new Star Trek shows be available via some other broadcaster?
Will new episodes of Star Trek be available on Paramount+ outside of the United States, or will the international version of Paramount+ delay the broadcast of some or all of these episodes (as initially happened with Discovery Season 4 in Australia, Latin America, and Scandinavia)?
Can you offer fans a guarantee that Picard Season 2 and Lower Decks Season 3 will be broadcast on Amazon Prime Video this year?
Will Paramount+ be available internationally in time for Strange New Worlds Season 1?
If not, will Strange New Worlds be available on another broadcaster or platform outside of the United States?

I love Star Trek. Heck, I run a Star Trek fan website – and in my small way I offer ViacomCBS free publicity and advertising by talking and writing about the franchise in my free time. But I can’t blindly support a corporation that has continually taken decisions that harm Star Trek’s international fans, and until ViacomCBS is willing to answer some of the questions fans are rightly asking about the availability of upcoming productions, it’s going to remain difficult for any of us to fully get on board and be as excited as we want to be.

ViacomCBS needs to get a grip and put real effort into accelerating the international rollout of Paramount+. If Paramount+ isn’t going to be available in time, then the corporation needs to make plans to ensure international Trekkies can watch the likes of Strange New Worlds at the same time as fans in the United States. Star Trek is not an American entity, solely the preserve of American fans. ViacomCBS and its predecessors encouraged the creation of a global fanbase because they saw profit overseas – but that fanbase has been bruised by a slew of poor corporate decisions that have damaged the reputation of Star Trek and Paramount+, and which have unfortunately seen shows like Lower Decks underperform.

As Star Trek gears up for an exciting couple of years, the team in charge has a lot of work to do to rebuild trust between ViacomCBS and Trekkies. Star Trek’s long-term success depends on fixing the problems of the past couple of years and getting things right going forward. I’m interested to see how ViacomCBS will respond – and willing and able to hold their feet to the fire if they continue to get it wrong.

The Star Trek franchise – including all properties mentioned above – is the copyright of ViacomCBS. This article contains the thoughts and opinions of one person only and is not intended to cause any offence.